PRIVACY POLICY

Effective Date: 2026-03-10

Last Updated: 2026-03-10

Introduction

ARIATO TECHNOLOGIES PTY LTD ("we," "our" or "us") operates the AgentHub360 real-estate management platform. We are committed to safeguarding your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

1. Contact Information

First and last name
Email address
Telephone number

2. Professional Information

Role
Company name and company ID

3. Account & Session Data

Session identifier
Login timestamps
IP address
Device and browser information

4. Usage & Technical Data

Pages viewed, features used, performance metrics
Referrer and exit pages

How we collect it:

Directly from you when you register or update your profile
Automatically via cookies and logs when you use AgentHub360
From third-party integrations (with your consent)

2. How We Use Your Information

We use your personal information to:

Provide and maintain the AgentHub360 platform
Authenticate and authorise your access (role-based permissions)
Communicate with you about account activity, support, and updates
Improve our features, performance, and security
Protect against fraud, abuse or unlawful activity
Fulfil legal & regulatory obligations

3. Disclosure of Your Information

We do not sell or rent your personal information.
We may share with trusted service providers (hosting, analytics, support) under strict confidentiality.
We may disclose when required by law, or to prevent fraud or security threats.
We will never share without your explicit consent, except as above.

4. Data Security

We implement robust measures, including:

AES-256 encryption for PII at rest and TLS 1.3 in transit
HttpOnly + Secure cookies for sessions
Role-based access controls
Regular audits, vulnerability scans and penetration tests

5. Data Retention

We keep your data only as long as needed:

Session data: 30 days
User profiles & company records: up to 7 years
Audit logs: 2 years

After which it is securely deleted or anonymised.

6. Your Rights

Under the APPs, you have the right to:

Access your personal data
Correct inaccuracies
Delete your account (subject to retention laws)
Export your data in a machine-readable format

To exercise these rights, contact our Privacy Officer (Section 9).

7. Cookies & Tracking

We use cookies to:

Manage secure sessions
Remember your preferences
Analyse anonymised usage

You may disable cookies in your browser, but this may affect functionality.

8. International Data Transfers

Your data is hosted on secure cloud infrastructure which may reside overseas. We ensure APP 8 compliance via:

Standard contractual clauses
Adequacy decisions

9. Contact & Complaints

Privacy Officer

ARIATO TECHNOLOGIES PTY LTD

Level 12, 412 St Kilda Rd, Melbourne VIC 3004

Email: privacy@ariato.au

We respond to all privacy requests within 30 days. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this policy from time to time. We will:

Post the new policy here with updated "Last Updated" date
Notify you by email or in-app message for material changes
Your continued use constitutes acceptance of those changes

Thank you for trusting ARIATO TECHNOLOGIES PTY LTD with your data. Your privacy is our highest priority.